FAQ'S
ORDER TRACKING:
Please copy & paste your tracking number to the search bar on the top of your browser for the most up to date shipping and tracking status.
Once your order has been fulfilled a tracking number will be emailed to the email address you provided.
Please be sure to provide us your best email and don’t forget to check your spam and junk folders. As a reminder, items may take up to 2-4 weeks to arrive as stated at the top of our website and in the confirmation email.
IS THERE A SPECIAL WAY TO TAKE CARE OF MY GARMENT?
Yes, to make sure your garment last for years to come, PLEASE WASH YOUR GARMENT INSIDE-OUT ON A COLD WATER CYCLE & DO NOT PUT THE GARMENT IN THE DRYER, HANG DRY ONLY.
FLY PURPOSE IS NOT LIABLE NOR WILL REPLACE OR ISSUE ANY REFUND FOR ANY GARMENT THAT IS TAMPERED WITH OR DAMAGED DUE TO THE NEGLIGENCE OF THE GARMENT OWNER.
SHIPPING POLICY:
As stated on our banner above our homepage, please allow between 5 to 14 business days at most to receive your order before contacting our order support team. Production time may vary during high volume times and holidays. At these times orders can take up to 21 BUSINESS DAYS to be processed, handled & sent out to you.
PAYMENT OPTIONS:
We currently accept Visa, Mastercard, American Express, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay & Sezzle.
LOST OR STOLEN PACKAGES:
FLY PURPOSE is NOT responsible for lost or stolen packages. Once the order is shipped by the USPS or delivered to the order address, we are NOT liable. Unfortunately we are not liable to send a new package or issue a refund. Please contact the USPS with your tracking number and file a claim.
DO YOU OFFER PAID PROMOTION?
Send us a DM on Instagram @fly_purpose to inquire.
RETURN POLICY: (AT THIS TIME THERE ARE NO RETURNS/EXCHANGES DUE TO THE COVID-19 "CORONAVIRUS", ALL SALES ARE FINAL)
CUSTOM ORDERS:
Send your custom order requests/ inquiries to info@providerworldwide.com. Your inquiry will be answered within 24-48 hours. Please be as descriptive as possible with your request or include a image/screenshot with your email to help with the description.
DO YOU OFFER WHOLESALE?
Please reach out to info@providerworldwide.com for any wholesale inquiries.
HOW CAN SOMEONE COLLABORATE WITH YOU?
If you are looking to partner or collaborate please send a DETAILED email to info@providerworldwide.com with your proposal and break down of what the partnership would look like. Please do not reach out to us looking for us to plan the partnership with you. Once you pitch the idea to us we will let you know if it is a fit for us and go from there.
DO YOU HAVE MORE THAN ONE INSTAGRAM PAGE?
No we do not WE HAVE ONE INSTAGRAM PAGE @FLY_PURPOSE ANY OTHERS ARE FAKE & WILL SCAM YOU.